Managing financial transactions seamlessly is crucial for businesses, and QuickBooks Online is a popular tool to help with this task. However, users may encounter various issues that can disrupt their workflow. This article addresses common errors and provides solutions to resolve them effectively.
Error: 'Feature Not Supported Error: We're sorry. This feature is not included in your QuickBooks Online Simple Start subscription.'
Symptom
You are receiving the following error message when attempting to publish an invoice:
Feature Not Supported Error: We're sorry. This feature is not included in your QuickBooks Online Simple Start subscription.
Applies To
- QuickBooks Online integrated companies.
Cause
This error appears on your invoices when your QuickBooks Online subscription is on the Simple Start plan. While Envoice can connect to Simple Start, it cannot publish invoices to Simple Start unless the invoices are both marked as paid and published as an expense. This is a limitation set by QuickBooks Online.
Resolution
Option 1: Publish These Invoices as Paid Expenses
To publish these invoices, you need to change the publishing destination of the payment method to Bank Transactions and select the correct Bank Account. This means that invoices will be published to QuickBooks Online as paid expenses. For more information, refer to the guide on using QuickBooks Online with Envoice.
Option 2: Upgrade Your QuickBooks Online Subscription
To publish these invoices, you will need to upgrade your QuickBooks Online subscription to a plan that supports this feature.
For detailed instructions on upgrading your subscription, please visit the QuickBooks Online support page.